 Part IV |
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Where is this system most likely being used?
(A) A customer service department
(B) A sales department
(C) A human resources department
(D) A telephone company |
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What customer information is available on the system?
(A) Marital status
(B) Place of employment
(C) Purchase records
(D) Date of birth |
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When should they avoid making calls to a customer?
(A) When the customer is at a meeting
(B) When it is noisy in the office
(C) When it is late in the evening
(D) When the customer is upset |
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Who is mostly likely the audience?
(A) Clients
(B) Factory workers
(C) Sales associates
(D) Journalists |
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According to the speaker, what drove the recent change?
(A) The price of materials
(B) The cost of labor
(C) A fall in the stock price
(D) A rise in demand |
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How much were the office desks before the change?
(A) $ 200
(B) $ 250
(C) $ 300
(D) $ 400 |
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