 |
|
 |
 |
|
Getting your answering machine repaired (I)
|
|
|
 |
 |
|
물건 구입후 문제 발생시 대처요령
Take the item to the store (물건을 가게로 가져간다.)
Find out about their return policy at the customer service desk (고객센터에서 물건 그 상점의 물건교환, 환불등의 정책을 알아본다.)
Warehouse clearance sale에서 구입하기 전 물건의 교환, 환불조건에 대해 자세히 알아본다. <단어> replacement; 교환, refund; 환불, refund policy; 환불정책, warranty; 품질보증, manufacturer; 제조업자 |
|
|
 |
|
|
Task
1) Where did the customer get the answering machine? 2) You bought a camera from a shop, but soon it didn't work. Visit the shop where you bought a camera and start a conversation. |
|
|
 |
|
|
Salesperson: May I help you?
Customer: Yes. I bought this answering machine here on sale, and it doesn't work right. What's your policy on sale items?
Salesperson: No different from regular items. If there's anything wrong, we'll give you a replacement or a refund.
Customer: Great.
Salesperson: What seems to be the problem?
Customer: Well, when I got this machine home after I bought it at the warehouse sale last week? Salesperson: ..Oh, excuse me. I am very sorry, but warehouse sale merchandise doesn't fall under the usual return policy. We give no guarantee on them. They have to be sent back to the manufacturer. 
( Dialogue를 다시 들으시려면 플레이버튼을 선택해주세요. ) |
|
|
 |
|
|
1) doesn't work right (properly); explaining the background of the problem (문제의 배경을 설명)
A: What is the problem? (문제가 뭔가요?)
B: I don't know. I used it yesterday, but it isn't moving now. (모르겠어요. 어제는 괜찮았는데 지금은 작동이 안되요.)
A: What is wrong with the computer? (컴퓨터의 어디가 문제인가요?)
B: It was acting up the other day, and finally broke down this morning. (어제 좀 이상하더니, 오늘 아침에 드디어 고장이 났어요.
2) Asking their reaction; 상점에 조치를 요청하기
I'd like a replacement. (교환해 주세요.)
I'd like a refund. (to get my money back)-환불을 원합니다.
I'd like to get it fixed right away. (즉시 고쳐주세요.)
3) fall; belong to, ~에 속하다.
The cell phone falls into two categories. (휴대폰은 두가지 종류로 나뉜다.)
This accident falls outside the area which we are responsible for. (그 사고는 우리의 책임권한 밖에 있다.)
This matter falls under the jurisdiction of manufacturer. (이 사안은 제조업자의 권한에 속한다.) |
|
|
 |
|
|
I bought this answering machine here, and it doesn't work right.
What's your policy on sale items? |
