1) What is NOT correct from the conversation?

a. The salesperson should fill out the form.

b. The customer should have the order number.

c. The customer will take the copy of the form.

2) You left an answering machine to be repaired at the shop, but you are very busy. Give your phone number available during the day, and ask them to call you back when it’s ready.

Be sure to explain the problem clearly and include a daytime phone where we can reach you.

Customer: (Few seconds later) There you are. Have I left anything out?

Salesperson: It looks fine. Here’s your copy. If you do call us, refer to the order number on the form when you ask about your answering machine.

Customer: Okay. But you’re going to call me when it comes in, right?

Salesperson; Yes, but you never know. It’s always a good idea to call just in case.

Customer: Right. What service.

A: Be sure to turn on the switch before you use this cell phone, okay? (이 휴대폰은 사용하기 전에 반드시 전원을 켜야한다.)

B: Sure thing. (그러지요.)

A: I think I turned off the stove, but I'll just check to make sure. (내가 스토브를 껐다고 생각되지만 확실히 하기 위해서 점검해 보아야 겠다.

B: Good. (좋지.)

2) Reach; 연락을 하다.

A: Where have you been? I’ve been trying to reach you all day. (어디 있었어? 하루종일 연락하려고 했는데.)

B: Sorry, I’ve been out of town on business. (미안해. 업무차 지방에 갔었어.)

3) Refer to; 언급하다.

A: If I lose my order number, what should I do? (제 주문번호를 잃어버리면 어떻게 하나요?)

B: You can refer to your full name. (이름을 말씀해 주세요)

A: It is much quicker if you refer to your invoice number. (invoice의 번호를 이야기 하면 훨씬 더 빠르다.)

B: I see. (네)

A: Please save your order confirmation number and refer to it if you need to contact a Customer Service Representative. (접수번호를 가지고 있다가 소비자 담당 직원과 통화를 할 필요가 있으면 이야기해 주세요.)

B: I will. (그러지요.)

4) Call me ~; 전화하세요.

A: Buzz me if you finish it. (끝나면 연락해)

B: Okay. (그럴께.)

*buzz me; call me의 informal 한 표현.

A: Call me when it’s ready. (준비되면 전화하세요.)

B: Sure, I will. (그러지요.)

Be sure to call me when it’s ready.