TASK
1) What does the holder need to submit with a completed claim form?
2) Ask the agent what you need to file (접수하다)a claim

Agent: What is the nature of your claim?
Holder: Well, I had a fall at the shopping mall a while ago and hurt my knees badly. They became quite inflamed, and I needed several doctor visits, a lot of anti-inflammatories.
Agent: There should be no problem getting reimbursed, as long as you have all your medical receipts.
Holder: So should I send them in with the claim form?
Agent: Please.

1) Giving details of the nature of your claim: 보험금을 요청하는 이유에 대한 설명
I tripped over a threshold and sprained my ankle. (문지방에서 미끄러져서 발목을 삐었습니다.)
I was severely injured in a car accident last week. (지난 주에 차사고로 중상을 입었습니다.)
I was admitted to an emergency room with abdominal pains and headache. (복통과 두통으로 응급실에 실려 갔습니다.)

2) Questions: 그 외의 질문
A: How fast can I get my medical insurance? (언제쯤 의료보험을 받을 수 있나요?)
B: It will take at least 3 to 4 weeks. (적어도 3주에서 4주는 걸립니다.)

A; Can you tell me how to file a claim? (신청을 어떻게 접수하는지 알려 주시겠습니까?)
B: Send the completed claim form with your medical receipts. (신청서를 병원영수증과 함께 보내세요.)

Can you tell me how to file a claim? (양식을 어떻게 접수시키는지 알려주시겠어요?)